1. What this policy covers
WhatsLink Pro is a paid subscription service billed monthly in advance. This policy explains when you can receive a refund for Pro charges and how to request one.
2. Payment processing
Payments for WhatsLink Pro are processed by Paddle, which acts as our reseller and Merchant of Record. Paddle handles payment processing, taxes, receipts, and the disbursement of any refunds you are entitled to. We never store your card details.
3. Cancellation
You can cancel your subscription at any time from the billing portal in your account. Cancellation stops any further charges but does not refund the portion of the current billing period that has already been paid. You keep Pro access until the end of the paid period.
4. Refund eligibility
Unless required by applicable law, subscription fees that have already been paid are non-refundable. We review refund requests on a case-by-case basis at our sole discretion and may approve a full or partial refund, or decline the request. No refunds are provided for unused portions of a paid period. Where consumer law in your jurisdiction grants a withdrawal or refund right (for example, a cooling-off period), that right is not affected by this policy. Paddle's own Buyer Refund Policy, including its discretionary refund process, applies to the payment transaction and is available through your Paddle receipt.
5. How to request a refund
Email us at support@whatslink.store with your account email address, the charge date, and the reason for your request. You can also use the "View receipt", "Manage subscription", or "Request refund" option in your Paddle transaction receipt email to contact Paddle directly. Paddle may also issue a discretionary refund under its own Buyer Refund Policy if a request is made within 14 days of the transaction. Approved refunds are issued by Paddle to your original payment method, typically within a few business days.
6. Charges made in error
If you believe you were charged twice or charged in error, contact us at support@whatslink.store. We will investigate promptly and correct genuine errors.
7. Contact
For any questions about this Refund Policy, contact us at support@whatslink.store.
8. Changes
We may update this Refund Policy from time to time and will revise the date above. We keep Paddle informed of changes as required.